In this episode, Linda hosts guest Katherine Kalthoff, CPXP. Kalthoff is a prominent figure in the realm of patient experience leadership, currently serving as the Vice President of Patient Experience at HCA Methodist Healthcare in San Antonio. Alongside her impressive professional accomplishments, she is also the author of the thought-provoking book, "Better Than I Found It: Stories of Patient Experience and Healthcare Leadership," which is readily available on Amazon.
For over two decades, Kalthoff has dedicated her career to transforming the way healthcare organizations connect with the individuals they serve. Her profound influence as a healthcare leader is centered around revolutionizing the perception of patient experience. During this episode, Linda and Katherine delve into various compelling topics, one of which explores the inseparable relationship between a positive patient experience and a rewarding staff experience.
To learn more about Katherine Kalthoff,, you can visit her website at http://iamthepatientexperience.net/about/. Prepare to be inspired by her profound insights and expertise in the field of patient experience.